BADM 565

spring 2009

All Classes

Design & Mgt of Service Sys

Credit: 4 hours.

Focuses on unique challenges arising in services because customers cannot be separated from service creation and delivery processes; emphasizes integration of operations, marketing, and human resources management; and includes topics such as design/delivery of services, service quality/productivity, and strategic role of information technology in services. Prerequisite: First year of the MBA program or equivalent.

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Detail	Status		CRN	Type	Section	Time	Day	Location	Instructor