RST 515

Spring 2016 All Classes

All Classes

Marketing in RST

SHOW FINAL EXAM SCHEDULE

Credit: 4 hours.

Examines quality service issues and service strategies needed to attain competitive advantage across leisure industries. Using a customer-focused management framework, the course focuses on customer satisfaction and retention, linking service quality, customer lifetime value, profitability segmentation, services mapping, understanding customer expectations and developing service and customer-focused relationship marketing strategies.

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RST 515 class schedule data for spring 2016
	CRN	Type	Section	Time	Day	Location	Instructor	Section Details
	50250	Lecture-Discussion	A	5:00PM -8:20PM	T	Huff Hall	Huang, Z	Part of Term: 1 Date Range: 01/19/16-05/04/16 Credit: 4 hours Restriction(s): Restricted to Graduate - Urbana-Champaign.
	55954	Online	XM	ARRANGED	n.a.	n.a.	Raycraft, M	Date Range: 12/30/15-02/23/16 Section Fee: Online Per Hour Tuition $604.00 per Bill Hour, and OCE Fees $50.00 per Bill Hour. Section Info: Enrollment in this section is restricted to students in the online Recreation, Sport and Tourism program.Center for Innovation in Teaching & Learning (CITL) restrictions and assessments apply, see http://www.citl.illinois.edu. Restriction(s): Restricted to MS : Rec, Sport, Tourism -UIUC or MS: Rec,Sport,Tourism -UCGC.